Pillow Support & Feedback Center

Knowledge Base

  1. Getting Started 

    1. Automatic sleep tracking
    2. Pillow on the iPhone Basics
    3. Pillow on the Watch Basics
    4. Does Pillow work in background?
    5. Why do I have to keep my iPhone or iPad plugged during the night?
  2. Pillow on the Apple Watch 

    1. I can't start a session on the Apple Watch
    2. [RESOLVED] "Analysis Failed" on the Apple Watch
    3. I'm presented with a message to "turn on Bluetooth" when starting a session.
    4. Alarm/Wakeup time changes when using the Apple Watch. Why?
    5. Does Airplane mode affect sleep tracking when I use the Apple Watch?
  3. Alarms & Smart Wake up 

    1. How does smart wake up work?
    2. I'm using an iTunes library song as an alarm sound and the song does not play on wakeup. What's going on?
    3. My alarm did not go off
    4. Does the alarm function work, even if my device is locked?
    5. Can I set my own alarm times for the 3D touch shortcut menu?
  4. Sleep Tracking & Analysis 

    1. How can I see my last night's sleep analysis?
    2. Can Pillow track my sleep automatically?
    3. How does Pillow calculate REM sleep?
    4. How does pillow calculate sleep quality?
    5. My sleep shows as "Awake" for the whole night when using the Watch.
  5. Sound Recordings 

    1. No sound or audio recorded
    2. How do I listen to my audio recordings?
    3. Does Pillow record every sound that may occur through the night?
    4. Why do my audio recordings fail to play?
  6. Heart Rate Analysis 

    1. How does heart rate work in Pillow?
    2. I don't see any heart rate data
  7. Sleep Data, iCloud & Backup 

    1. How does iCloud work?
    2. If I am using iCloud sync, does the device need to be always connected to the Internet?
    3. Can I export my Pillow data?
    4. Do you store any sleep data outside my phone?
    5. Problems syncing my data via iCloud
  8. Pillow Premium 

    1. How do I cancel my subscription?
    2. I want a refund
    3. I was charged without my permission
    4. How do I end my free trial?
    5. What is included in the Premium Features of Pillow?
  9. Other issues 

    1. App is unresponsive/crashes on iOS 13
    2. Troubleshooting iCloud, syncing and data loss issues
    3. Insufficient data for sleep detection or Pillow couldn't detect any sleep sessions
    4. Pillow is not syncing or writing data to Apple Health
    5. The alarm does not go off or is completely silent.
  10. All articles 

    1. How does smart wake up work?
    2. How does iCloud work?
    3. What is REM?
    4. What if I'm sharing my bed with another person?
    5. How can I see my last night's sleep analysis?
    87 articles 

Feedback and Knowledge Base