Knowledge Base

  1. Getting Started 

    1. Pillow on the iPhone Basics
    2. Does Pillow work in background?
    3. Why do I have to keep my iPhone or iPad plugged during the night?
    4. Does Pillow work if my device is on silent/Do Not Disturb mode?
    5. Why does Pillow need access to the microphone?
  2. Pillow on the Apple Watch 

    1. Pillow does not appear under Privacy > Motion & Fitness. What can I do?
    2. Sessions on my Apple Watch are not syncing with my iPhone
    3. Can I use the Apple Watch app without the phone being in contact?
  3. Alarms & Smart Wake up 

    1. How does smart wake up work?
    2. I'm using an iTunes library song as an alarm sound and the song does not play on wakeup. What's going on?
    3. Does the alarm function work, even if my device is locked?
    4. Can I set my own alarm times for the 3D touch shortcut menu?
  4. Sleep Tracking & Analysis 

    1. How can I see my last night's sleep analysis?
    2. How does pillow calculate sleep quality?
    3. My sleep shows as "Awake" for the whole night when using the Watch.
    4. I woke up and the daily report shows "no data recorded". What's happening?
    5. My Apple Watch is showing that a session is active on the phone, but it is not. What should I do?
  5. Sound Recordings 

    1. How do I listen to my audio recordings?
    2. Does Pillow record every sound that may occur through the night?
  6. Sleep Data, iCloud & Backup 

    1. How does iCloud work?
    2. If I am using iCloud sync, does the device need to be always connected to the Internet?
    3. Can I export my Pillow data?
    4. Do you store any sleep data outside my phone?
    5. How does Runkeeper connectivity work?
  7. Pillow Premium 

    1. I can't get out off the Upgrade/Premium window
    2. I try to purchase Pillow Premium and get "Purchase Failed". What's going on?
    3. How do I restore the in-app purchase?
    4. I get the message "In app purchases not allowed" when I try to unlock the Premium features
  8. All articles 

    1. How does smart wake up work?
    2. How does iCloud work?
    3. What is REM?
    4. What if I'm sharing my bed with another person?
    5. How can I see my last night's sleep analysis?

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