Pillow has switched to Chinese or another language.

The app's language is chosen automatically based on the language settings of the iPhone. So, if your iPhone is set to one of the supported languages (currently French, Czech, Korean, Japanese, Traditional Chinese and Simplified Chinese) the app will automatically adapt. Otherwise, the content shall appear in English. This article discusses the cases that Pillow on the Apple Watch or the iPhone appears in a language different from what it was expected. 

A. Remove any unwanted languages from the iPhone

The language on the Apple Watch is affected by the language settings on the iPhone, so please remove any unwanted language from the device. In order to do that:

1. Open the Settings app on your iPhone
2. Tap on "General" and then "Language & Region"
3. You should see a list titled "Preferred language order". Please check if any unwanted language (such as the Chinese, which seems to be the most frequent language being their involuntarily) exist in this list. If so:
4. Tap on the "edit" button on the top right of the screen
5. Tap on the delete symbol on the left of the language entry and tap on the "Delete" button that appears.
6. Tap "Done"
7. Restart your devices

B. Properly set the preferred language order:

If you do not want to remove the language from your device, please make you give it a priority lower than English. Follow these steps to review this setting:

1. Open the Settings app on your iPhone
2. Go to: "General" > "Language & Region"
3. Tap on "Edit" in the top right corner
4. Make sure "English" or the language you prefer appears as the first item on the list.
5. Remove any other languages from that you are not currently using.
6. Tap "Done"
7. Restart your devices.

C. To change the language of Pillow on the Apple Watch to English:

If none of the (A) or (B) work for you, please follow the steps below to change the language on your Apple Watch:

1. Open the "Watch" app on your iPhone
2. Go to "General" > "Language & Region" > "System Language" and select "English".

This will change the system language on your Apple Watch to English. Once this process has completed, open Pillow on the Apple Watch to confirm that the language of the interface has changed to English. You can now change the language of your Apple Watch back to any other language that you had selected

D. Apple Watch only: Delete and re-install the Pillow on the Apple Watch

If any of the above recommendations did not work please do the following:

1. Uninstall Pillow from your Apple Watch
2. Restart your Apple Watch
3. Install Pillow on the Apple Watch.

If the problem persists please contact our support team to help you.

F.A.Q.

  1. "Analysis Failed" on the Apple Watch
  2. Alarm/Wakeup time changes when using the Apple Watch. Why?
  3. No sound or audio recorded
  4. My Apple Watch does not sync with my iPhone
  5. I'm presented with a message to "turn on Bluetooth" when starting a session.
  6. Pillow does not appear under Privacy -> Motion & Fitness. What can I do?
  7. How do I force sync the session from Apple Watch to the iPhone?
  8. Sessions on my Apple Watch are not syncing with my iPhone
  9. Can I manually sync a sleep session from the Apple Watch to the iPhone?
  10. Snooze does not work when device is locked
  11. How do I get started with Pillow?
  12. After an app update my sleep data are missing from the app. What can I do?
  13. How does pillow calculate sleep quality?
  14. How do I need to place my device during sleep?
  15. Do I need to calibrate my device?
  16. Does Pillow work in background?
  17. Why do I have to keep it plugged in during the night?
  18. Does Pillow work if my device is on silent/Do Not Disturb mode?
  19. How does smart wakeup work?
  20. What is sleep aid?
  21. Does Pillow record every sound that may occur through the night?
  22. Why does pillow need access to the microphone?
  23. Why does pillow need access to my motion data?
  24. Do you store any sleep data outside my phone?
  25. How does Runkeeper connectivity work?
  26. How does iCloud work?
  27. If I am using iCloud sync, does the device need to be always connected to the Internet?
  28. I want to switch off iCloud for my device. Can I keep a local copy of my sleep data on the device?
  29. Does Pillow record every sound that may occur through the night?
  30. Can I export Pillow data?
  31. I try to purchase Pillow Premium and get "Purchase Failed". What's going on?
  32. I can't get out off the Upgrade/Premium window
  33. Does Pillow work with a CPAP machine?
  34. I woke up and the daily report shows "no data recorded". What's happening?
  35. How do I restore the in-app purchase?
  36. I'm using an iTunes library song as an alarm sound and the song does not play on wakeup. What's going on?
  37. Can I set my own alarm times for the 3D touch shortcut menu?
  38. How can I see my last night's sleep analysis?
  39. My Apple Watch is showing that a session is active on the phone, but it is not. What should I do?
  40. Can I use the Apple Watch app without the phone being in contact?
  41. Will Pillow work under my pillow?
  42. Can i turn my phone off while using Pillow?
  43. Does Pillow have Apple Watch support?
  44. How do I listen to my audio recordings?
  45. Does the alarm function work, even if my device is locked?
  46. The intro video won't play
  47. If I pay for the Premium features, is this a one time payment?
  48. Does the app work when the screen locks?
  49. I get the message "In app purchases not allowed" when I try to unlock the Premium features
  50. My sleep shows as "Awake" for the whole night when using the Watch. Why?
  51. Can I use Pillow's premium features with Family sharing?
  52. How does Pillow calculate REM sleep?
  53. Why do my audio recordings fail to play?
  54. When using the Apple Watch, the smart alarm does not work accurately. Why?
  55. Pillow asks to enable motion and fitness access, but it is already enabled. What should I do?
  56. Will notifications, texts and calls go through while Pillow is active?
  57. How to activate sensor recording in iPhone 5/5C
  58. After updating, I get a blank screen when starting Pillow on the Apple Watch. What can I do?
  59. Analyzing on the Apple Watch gets stuck. What can I do?
  60. How does heart rate work in Pillow?
  61. Can Pillow track my sleep automatically?
  62. I'm trying to restore my premium upgrade, but the app says "Restore failed".
  63. Will Pillow on the Apple Watch work with "Theater mode" enabled?
  64. Does Airplane mode affect sleep tracking when I use the Apple Watch?
  65. What do the indicators (arrows) next to sleep quality mean?
  66. Pillow has switched to Chinese or another language.
  67. My sleep sessions shows only "Awake" time. Why?
  68. Problems syncing my data via iCloud
  69. Upgrade failed (Unable to purchase the Premium Features)
  70. I don't see any heart rate data
  71. How can I leave nap mode?
  72. I cannot install Pillow on my Apple Watch
  73. I purchased the Premium features of Pillow and now Pillow is asking again to unlock the Premium Features
  74. Will Pillow work if I turn on Airplane mode on my iPhone or iPad?
  75. The alarm goes off after I delete/remove Pillow
  76. The alarm does not go off or is completely silent.

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