No sound or audio recorded

Finding no audio recordings from a sleep session recorded can be due to a number of possible reasons:

1. The recording mode selected did not include audio recordings
Pillow has multiple recording modes that can be selected by swiping up right above the "Start button". To enable audio recording choose one of the following modes:
- "Full mode"
- "Sleep Cycles + Sounds"

2. Microphone sensitivity too low.
Pillow uses the microphone to record audio and has three levels of sensitivity: "Low", "Medium", "High". This setting can be adjusted in the "Settings panel".
If the microphone sensitivity is set to "Low" Pillow will ignore sounds below a certain level. In that case, try increasing the sensitivity of the microphone to "Medium" or "High".

3. Pillow does not have access to the microphone
Pillow requires to your device's microphone and that is why you will be asked to give Pillow permission when you record your first sleep session. To ensure Pillow has proper permission:
- Open the Settings app in your iPhone
- Go to: Privacy > Microphone 
- Make sure Pillow is turned On
- If it is already turned On then turn Off and then back On again.

4. Session includes too much "Awake" time
Pillow's sleep analysis algorithm excludes all sounds during any part of the session marked as "Awake". If your session has a large percentage of "Awake" time then Pillow might not have had the chance to record a sound

5. Sleep aid sound played during the entire sleep session
Pillow cannot record any sound while a sleep aid sound is playing. For example, if you have set the Sleep aid duration to "Manual" > "Non-stop" then Pillow will not be able to record any sound.

6. Playing Audio from other apps 
Pillow cannot record any sound while audio from other apps is also playing (like Apple Music, Spotify etc.). Pillow will automatically detect when audio from other apps stops and will resume recording but it will not be able to record anything if the audio from the other app played during the entire sleep session. This is also true even if you use a bluetooth speaker, bluetooth headphone or Airplay enabled speakers.

7. Not enough iCloud and/or local storage
Although audio recordings take very little disc space. However in same rare occassions the device you are using or your iCloud will not have enough space to store the sounds.

If you are still experiencing problems with sound recordings please contact our support team to help you right away.

F.A.Q.

  1. "Analysis Failed" on the Apple Watch
  2. No sound or audio recorded
  3. My Apple Watch does not sync with my iPhone
  4. Pillow does not appear under Privacy -> Motion & Fitness. What can I do?
  5. How do I force sync the session from Apple Watch to the iPhone?
  6. Sessions on my Apple Watch are not syncing with my iPhone
  7. Can I manually sync a sleep session from the Apple Watch to the iPhone?
  8. Snooze does not work when device is locked
  9. How do I get started with Pillow?
  10. After an app update my sleep data are missing from the app. What can I do?
  11. How does pillow calculate sleep quality?
  12. How do I need to place my device during sleep?
  13. Do I need to calibrate my device?
  14. Does Pillow work in background?
  15. Why do I have to keep it plugged in during the night?
  16. Does Pillow work if my device is on silent/Do Not Disturb mode?
  17. How does smart wakeup work?
  18. What is sleep aid?
  19. Does Pillow record every sound that may occur through the night?
  20. Why does pillow need access to the microphone?
  21. Why does pillow need access to my motion data?
  22. Do you store any sleep data outside my phone?
  23. How does Runkeeper connectivity work?
  24. How does iCloud work?
  25. If I am using iCloud sync, does the device need to be always connected to the Internet?
  26. I want to switch off iCloud for my device. Can I keep a local copy of my sleep data on the device?
  27. Does Pillow record every sound that may occur through the night?
  28. Can I export Pillow data?
  29. I try to purchase Pillow Premium and get "Purchase Failed". What's going on?
  30. I can't get out off the Upgrade/Premium window
  31. Does Pillow work with a CPAP machine?
  32. I woke up and the daily report shows "no data recorded". What's happening?
  33. How do I restore the in-app purchase?
  34. I'm using an iTunes library song as an alarm sound and the song does not play on wakeup. What's going on?
  35. Can I set my own alarm times for the 3D touch shortcut menu?
  36. How can I see my last night's sleep analysis?
  37. My Apple Watch is showing that a session is active on the phone, but it is not. What should I do?
  38. Can I use the Apple Watch app without the phone being in contact?
  39. Will Pillow work under my pillow?
  40. Can i turn my phone off while using Pillow?
  41. Does Pillow have Apple Watch support?
  42. How do I listen to my audio recordings?
  43. Does the alarm function work, even if my device is locked?
  44. The intro video won't play
  45. If I pay for the Premium features, is this a one time payment?
  46. Does the app work when the screen locks?
  47. I get the message "In app purchases not allowed" when I try to unlock the Premium features
  48. My sleep shows as "Awake" for the whole night when using the Watch. Why?
  49. Can I use Pillow's premium features with Family sharing?
  50. How does Pillow calculate REM sleep?
  51. Why do my audio recordings fail to play?
  52. When using the Apple Watch, the smart alarm does not work accurately. Why?
  53. Pillow asks to enable motion and fitness access, but it is already enabled. What should I do?
  54. Will notifications, texts and calls go through while Pillow is active?
  55. How to activate sensor recording in iPhone 5/5C
  56. After updating, I get a blank screen when starting Pillow on the Apple Watch. What can I do?
  57. Analyzing on the Apple Watch gets stuck. What can I do?
  58. How does heart rate work in Pillow?
  59. Can Pillow track my sleep automatically?
  60. I'm trying to restore my premium upgrade, but the app says "Restore failed".
  61. Will Pillow on the Apple Watch work with "Theater mode" enabled?
  62. Does Airplane mode affect sleep tracking when I use the Apple Watch?
  63. What do the indicators (arrows) next to sleep quality mean?
  64. Pillow has switched to Chinese or another language.
  65. My sleep sessions shows only "Awake" time. Why?
  66. Problems syncing my data via iCloud
  67. Upgrade failed (Unable to purchase the Premium Features)
  68. I don't see any heart rate data
  69. How can I leave nap mode?
  70. I cannot install Pillow on my Apple Watch
  71. I purchased the Premium features of Pillow and now Pillow is asking again to unlock the Premium Features
  72. Will Pillow work if I turn on Airplane mode on my iPhone or iPad?
  73. The alarm goes off after I delete/remove Pillow
  74. The alarm does not go off or is completely silent.

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