Pillow is not syncing or writing data to Apple Health

If Pillow does not record, transfer of sync your sleep data to Apple Health or stops doing so after an update please follow these steps to resolve the issue:

Set up the required permissions

Pillow requires your permission in order to have read and write access to specific Apple Health Metrics. To set up those permissions:

  1. Open Pillow on the iPhone
  2. Tap on the Settings icon in the bottom left corner
  3. Select “Setup permissions“
  4. Ensure all permissions have a green checkmark

Reset Apple Health permissions

If the problem persists, please follow these steps in that particular order, to reset permissions from Apple Health:

  1. Open the Apple Health app on your iPhone
  2. Tap on the “Sources” tab
  3. Select “Pillow”
  4. Select "Turn All Categories OFF"
  5. Restart your iPhone
  6. Restart you Apple Watch
  7. Open the Apple Health app
  8. Tap on the “Sources” tab
  9. Select Pillow
  10. Select "Turn All Categories ON”

The above steps should ensure that Pillow has the required permissions to Apple Health. If the problem persists, please contact our support team to help you.

Feedback and Knowledge Base