All articles

  1. About Pillow A.I.

  2. Alarm/Wakeup time changes when using the Apple Watch. Why?

  3. App is unresponsive/crashes on iOS 13

  4. Automatic sleep tracking

  5. Battery consumption increased after update!

  6. Can I export my Pillow data?

  7. Can I manually sync a sleep session from the Apple Watch to the iPhone?

  8. Can I set my own alarm times for the 3D touch shortcut menu?

  9. Can i turn my phone off while using Pillow?

  10. Can I use Pillow's premium features with Family sharing?

  11. Can I use the Apple Watch app without the phone being in contact?

  12. Can Pillow track my sleep automatically?

  13. Do I need to calibrate my device?

  14. Do you store any sleep data outside my phone?

  15. Does Airplane mode affect sleep tracking when I use the Apple Watch?

  16. Does Pillow record every sound that may occur through the night?

  17. Does Pillow work if my device is on silent/Do Not Disturb mode?

  18. Does Pillow work in background?

  19. Does Pillow work with a CPAP machine?

  20. Does the alarm function work, even if my device is locked?

  21. Does the app work when the screen locks?

  22. How can I leave nap mode?

  23. How can I see my last night's sleep analysis?

  24. How do I cancel my subscription?

  25. How do I end my free trial?

  26. How do I force sync the session from Apple Watch to the iPhone?

  27. How do I listen to my audio recordings?

  28. How do I need to place my device during sleep?

  29. How do I restore the in-app purchase?

  30. How does heart rate work in Pillow?

  31. How does iCloud work?

  32. How does Pillow calculate REM sleep?

  33. How does pillow calculate sleep quality?

  34. How does Runkeeper connectivity work?

  35. How does smart wake up work?

  36. I can't get out off the Upgrade/Premium window

  37. I can't start a session on the Apple Watch

  38. I cannot install Pillow on my Apple Watch

  39. I don't see any heart rate data

  40. I get the message "In app purchases not allowed" when I try to unlock the Premium features

  41. I lost data (sleep history) after the update to v.3.7

  42. I purchased the Premium features of Pillow and now Pillow is asking again to unlock the Premium Features

  43. I try to purchase Pillow Premium and get "Purchase Failed". What's going on?

  44. I want a refund

  45. I want to switch off iCloud for my device. Can I keep a local copy of my sleep data on the device?

  46. I was charged without my permission

  47. I woke up and the daily report shows "no data recorded". What's happening?

  48. I'm presented with a message to "turn on Bluetooth" when starting a session.

  49. I'm trying to restore my premium upgrade, but the app says "Restore failed".

  50. I'm using an iTunes library song as an alarm sound and the song does not play on wakeup. What's going on?

  51. If I am using iCloud sync, does the device need to be always connected to the Internet?

  52. Insufficient data for sleep detection or Pillow couldn't detect any sleep sessions

  53. My alarm did not go off

  54. My Apple Watch does not sync with my iPhone

  55. My Apple Watch is showing that a session is active on the phone, but it is not. What should I do?

  56. My sleep sessions shows only "Awake" time. Why?

  57. My sleep shows as "Awake" for the whole night when using the Watch.

  58. No sound or audio recorded

  59. Pillow asks to enable motion and fitness access, but it is already enabled. What should I do?

  60. Pillow does not appear under Privacy > Motion & Fitness. What can I do?

  61. Pillow does not detect sleep in Automatic mode

  62. Pillow has switched to Chinese or another language.

  63. Pillow is not syncing or writing data to Apple Health

  64. Pillow on the iPhone Basics

  65. Pillow on the Watch Basics

  66. Problems syncing my data via iCloud

  67. Sessions on my Apple Watch are not syncing with my iPhone

  68. The alarm does not go off or is completely silent.

  69. The alarm goes off after I delete/remove Pillow

  70. The intro video won't play

  71. Troubleshooting iCloud, syncing and data loss issues

  72. Upgrade failed (Unable to purchase the Premium Features)

  73. What do the indicators (arrows) next to sleep quality mean?

  74. What if I'm sharing my bed with another person?

  75. What is included in the Premium Features of Pillow?

  76. What is REM?

  77. What is sleep aid?

  78. When using the Apple Watch, Smart Wake up does not work accurately. Why?

  79. Why do I have to keep my iPhone or iPad plugged during the night?

  80. Why do my audio recordings fail to play?

  81. Why does pillow need access to my motion data?

  82. Why does Pillow need access to the microphone?

  83. Will notifications, texts and calls go through while Pillow is active?

  84. Will Pillow on the Apple Watch work with "Theater mode" enabled?

  85. Will Pillow work if I turn on Airplane mode on my iPhone or iPad?

  86. Will Pillow work under my pillow?

  87. [RESOLVED] "Analysis Failed" on the Apple Watch

Feedback and Knowledge Base