All articles ← Knowledge Base Can I export my Pillow data? Can I set my own alarm times for the 3D touch shortcut menu? Can i turn my phone off while using Pillow? Can I use the Apple Watch app without the phone being in contact? Do I need to calibrate my device? Do you store any sleep data outside my phone? Does Pillow record every sound that may occur through the night? Does Pillow work if my device is on silent/Do Not Disturb mode? Does Pillow work in background? Does Pillow work with a CPAP machine? Does the alarm function work, even if my device is locked? Does the app work when the screen locks? How can I see my last night's sleep analysis? How do I listen to my audio recordings? How do I need to place my device during sleep? How do I restore the in-app purchase? How does iCloud work? How does pillow calculate sleep quality? How does Runkeeper connectivity work? How does smart wake up work? I can't get out off the Upgrade/Premium window I get the message "In app purchases not allowed" when I try to unlock the Premium features I try to purchase Pillow Premium and get "Purchase Failed". What's going on? I want to switch off iCloud for my device. Can I keep a local copy of my sleep data on the device? I woke up and the daily report shows "no data recorded". What's happening? I'm using an iTunes library song as an alarm sound and the song does not play on wakeup. What's going on? If I am using iCloud sync, does the device need to be always connected to the Internet? My Apple Watch is showing that a session is active on the phone, but it is not. What should I do? My sleep shows as "Awake" for the whole night when using the Watch. Pillow does not appear under Privacy > Motion & Fitness. What can I do? Pillow on the iPhone Basics Sessions on my Apple Watch are not syncing with my iPhone The intro video won't play What if I'm sharing my bed with another person? What is REM? What is sleep aid? Why do I have to keep my iPhone or iPad plugged during the night? Why does pillow need access to my motion data? Why does Pillow need access to the microphone? Will Pillow work under my pillow?