AdminNeybox (Customer Support Agent, Neybox)

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  1. 17 votes
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    under review  ·  4 comments  ·  Feedback & Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNeybox (Customer Support Agent, Neybox) commented  · 

    Hello,
    Thank you for your feedback. Could you please tell us more about your idea? What kind of information would like to compare from MyFitness Pal in Pillow?

  2. 30 votes
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    9 comments  ·  Feedback & Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNeybox (Customer Support Agent, Neybox) commented  · 

    Thanks everyone for your input! Right now, Pillow's indication of "Awake" is actually meant as "Awake/Restless" which basically means that during that time you might be either awake or your body is moving intensely such as when you are tossing and turning in a semi-awake state or having an intense dream.
    We will make this more clear in upcoming versions of Pillow and are also working on a new sleep analysis algorithm that will be a lot smarter in figuring out those differences.

  3. 31 votes
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    6 comments  ·  Feedback & Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNeybox (Customer Support Agent, Neybox) commented  · 

    Pillow's algorithm combines motion data (from the gyroscope and accelerometer) of the device and sound data to perform the most accurate analysis possible. The upcoming version of Pillow will also introduce heart rate analysis during sleep, using data from Apple Health (Apple Watch, and other wearables) to further the analysis.

    Part of our roadmap for the future of Pillow is to support even more data sources which means better, smarter sleep and even more personalised sleep analysis.

  4. 126 votes
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    7 comments  ·  Feedback & Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNeybox (Customer Support Agent, Neybox) commented  · 

    Hello,
    The current version of Pillow shows time asleep vs. time in bed for each session in the daily statistics view. The upcoming version will include a big update in the detailed statistics (accessible by rotating your device horizontally) where you will be able to view time in bed vs time asleep for the past week, month, year and all time.

  5. 110 votes
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    11 comments  ·  Feedback & Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,
    We’re working on ways to bring a free trial of all of Pillow’s features so that you can experience the full potential of Pillow before deciding to upgrade.

    We would deeply appreciate if you could spend a few minutes to take a short survey we have prepared. It will help us learn more about how you view this and other features that we are considering for the future of Pillow on the following link:

    https://neybox.typeform.com/to/nnsAkv

    Thank you!

    AdminNeybox (Customer Support Agent, Neybox) commented  · 

    Free trials are not currently permitted in the App Store unless there are tied to some form of recurring subscription (monthly or yearly) whereas our current model relies on a one-time only unlock of all premium features forever.

    It would be extremely valuable for us to know if you would prefer a subscription at a lower pricing point instead of an one-time unlock.

    We are always considering ways to allow for everyone to learn more about each of the Premium Features and your feedback is always appreciated.

  6. 31 votes
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    under review  ·  5 comments  ·  Feedback & Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    AdminNeybox (Customer Support Agent, Neybox) commented  · 

    Hello,
    thank you for taking the time to send us your feedback.Due to technical and security reasons, Apple does not allow one app to monitor the usage of other apps so it would be technically impossible for Pillow to know exactly how you are using the phone. We are always looking for ways to make Pillow smarter but we are somewhat limited by the accuracy of the data we get from the device's sensors.

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